Please take a moment to read our privacy policy and to see what we are doing with your personal information and how we are keeping it secure. We will update this privacy policy from time to time. The last update was on the 24th June 2024.

At Chatteris Osteopaths we will always provide two things when it comes to data:

Transparency – we will always clearly explain what data we are collecting about you and why. We will only collect data in order to enable us to treat you professionally and effectively, to improve our services and to fulfil our responsibilities as a health care provider.

Trust – your trust is very important to us. So we are committed to keeping your data safe and secure.

We promise to never sell your personal details and to only use your data for marketing purposes or to share it with medical services beyond the clinic if you have given us consent to do so.

Chatteris Osteopaths’ Privacy Policy

It is important that the personal data we hold about you is accurate and up to date. Please keep us informed if your personal data changes during your relationship with us.

THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use and store different kinds of personal data about you which we have grouped together as follows:

• Identity Data– this includes your first name, last name, your date of birth, your occupation and interests.
• Contact Data – meaning the data we use to contact you including your home address, e-mail address and telephone number(s).
• Treatment History Data– this is the history log of appointment bookings, whether you attended the appointment and how you paid for it (simply cash or card). We cannot and do not store any payment details or credit/debit card information.
• Medical Data – this means your registered GP, details about your medical history that you have told us about or any details regarding the treatment you are receiving here at Chatteris Osteopaths.
• Marketing Data – this is your preference regarding promotional marketing communications (such as our regular newsletter or enquiry follow-ups) which we send out by e-mail. If you do not consent to receive our marketing e-mails then you will not receive them.  You will always have the option to unsubscribe from these emails at any time.

META ADS

We use Meta Ads (including Facebook and Instagram ads) to promote our website and services. When you visit our website, Meta may collect information such as your IP address, browser type, and pages visited.

This data is used to deliver targeted advertisements based on your interests and browsing behaviour. Meta may also use cookies and similar technologies to track your interactions with our ads. For more information on how Meta collects and uses data, please refer to Meta’s Data Policy.

By using our website, you consent to the collection and use of your information by Meta as described in their policy.

We will collect data you submit in the form of an enquiry and use that data for the purposes of following up with your enquiry in line with legitimate interest. You will always be able to unsubscribe from our marketing emails via a one-click option.

COOKIES

Our website uses cookies and essential tracking software to enhance your browsing experience and to monitor the performance of our website. Cookies are small text files stored on your device that help us understand how you interact with our site, allowing us to improve our services and provide a more personalized experience.

Types of Cookies We Use:

1. Essential Cookies: These are necessary for the basic functioning of our website. Without these cookies, certain features and functionalities may not be available.
2. Performance Cookies: These cookies collect anonymous information about how visitors use our site. We use this data to analyze website performance and improve its functionality.

Purpose of Tracking Software: We employ essential tracking software to monitor the performance of our website. This software helps us gather data on website usage, identify areas for improvement, and ensure that our site runs smoothly and efficiently. All data collected is used solely for the purpose of enhancing your experience and maintaining the quality of our services.

By using our website, you consent to the use of cookies and tracking software as described in this policy. You can manage your cookie preferences through your browser settings at any time.

HOW IS YOUR PERSONAL DATA COLLECTED?

We only collect data about you through direct interactions.

When you book an appointment with us (either in person, over the phone or via e-mail or Facebook) then we will ask for your identity data, contact data and marketing data.

When you see one of our practitioners (either for osteopathy, sports therapy or massage therapy) then we will ask about medical data. At the end of each appointment then your treatment history data will be logged on our computer system.

We do not sell or share data with third parties.

HOW WE USE YOUR PERSONAL DATA

We will only use your personal data in relation to appointments with us or when contacting you (with express consent) with our direct marketing.

We will collect data you submit in the form of an enquiry and use that data for the purposes of following up with your enquiry in line with legitimate interest. You will always be able to unsubscribe from our marketing emails via a one-click option.

OPTING OUT

You can ask us to stop sending you marketing messages at any time by unsubscribing using the button on the marketing e-mails or by e-mailing us at admin@chatterisosteopaths.co.uk and asking us to remove you from our mailing list.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of an appointment or treatment. I.e. we will still hold your e-mail address for the purposes of sending you appointment confirmations.

CHANGE OF PURPOSE

We will only use your personal data for the purposes for which we collected it. Should we feel that we need to refer your case to another healthcare provider – such as a GP or a hospital then this will be discussed with you by your practitioner and we will ask for your express consent to do so.

DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

You acknowledge that the Internet is not a completely secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet.

DATA RETENTION

HOW LONG WILL YOU USE MY PERSONAL DATA FOR?

We are legally obliged to retain your data for eight years, or if you visit us as a child, until your 25^th birthday.

YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under UK data protection laws in relation to your personal data.

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

If you wish to exercise any of these rights, please contact us at admin@chatterisosteopaths.co.uk or info@chatterisosteopaths.co.uk marking your query for the attention of the DPL (Data Protection Lead).

WHAT WE MAY NEED FROM YOU

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

TIME LIMIT TO RESPOND

We try to respond to all legitimate requests within one month.